TERMS &CONDITIONS

This store is operated by Lemon Gorilla EU, selling to consumers across the European Union. You can reach us at support@lemongorilla.eu.

These terms apply to every order placed through this site. By placing an order you accept them, so please read them first. Our Shipping Policy, Returns & Refunds policy and Privacy Policy form part of them.

You must be 18 or over to place an order. By ordering you confirm that you are, and we may refuse or cancel an order where we have reason to believe otherwise.

We describe every product as accurately as we can, including format, weight, aroma and how it has been grown or made. These are natural products: colour, density and appearance vary from batch to batch, and photographs are illustrative rather than an exact likeness of the item you receive.

Stock shown on a product page is indicative. A listing is an invitation to order, not a guarantee that we can fulfil it.

When you order we send an acknowledgement email. That email confirms we received the order — it is not our acceptance of it.

The contract between us is formed when we email to say your order has been dispatched, and it covers only the items named in that email. If we cannot fulfil part of an order we will tell you and refund that part.

We may decline an order — for example if an item is unavailable, if we cannot ship to your address, or if we cannot verify your details. If we do, we refund you in full.

Prices are in euro and include VAT at the applicable rate. Delivery is shown separately at checkout before you pay — see the Shipping Policy.

We may change prices at any time, but a change never affects an order we have already accepted. If a price is obviously wrong — a decimal in the wrong place — we are not obliged to sell at it; we will contact you, and you may confirm at the correct price or cancel for a full refund.

We accept direct bank transfer and cash on delivery. We do not take card payments and we never handle card details.

Where you pay by bank transfer, we prepare your order once cleared funds reach our account; if payment does not arrive within a reasonable period we may cancel the order. Where you choose cash on delivery, payment is due to the carrier when the parcel is handed over.

How, where and when we ship, and what happens when a delivery fails, are set out in the Shipping Policy. Practical rates and timings are on the Delivery Information page.

You have a statutory 14-day right of withdrawal and we extend that to a 30-day return window. Sealed goods that have been opened cannot be returned unless something is wrong with them. The full detail is on the Returns & Refunds page, which forms part of these terms.

Every item carries the legal guarantee of conformity for two years from delivery. If a product is faulty, or is not what you ordered, you are entitled to a replacement, a price reduction or a refund in line with EU consumer law. Email us with your order number and photos and we will sort it. We cover return shipping on faulty items.

Keep your password to yourself and tell us if you think someone else has it. You are responsible for orders placed through your account. We may suspend an account being used fraudulently or to abuse the store.

The photography, text, logos and the Lemon Gorilla EU name on this site belong to us or our licensors. You may not reproduce them commercially or use them to sell your own goods. Articles on this site are general information, not professional advice.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care.

We do not exclude or limit liability where the law does not allow it — including liability for death or personal injury caused by our negligence, for fraud, or under your statutory rights as a consumer. We are not liable for business losses; this store sells to consumers.

We are not responsible for delays caused by events beyond our reasonable control — carrier strikes, extreme weather and the like. If one happens we will tell you and extend the delivery time. If the delay becomes unreasonable you may cancel the affected part of the order and we will refund it.

Email support@lemongorilla.eu first — almost everything is settled that way.

If we cannot resolve it between us, you can approach the alternative dispute resolution body or consumer authority in your own country, or use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/odr.

These terms are governed by the law of the country in which we are established. If you are a consumer resident in another EU country, that choice does not deprive you of the protection of the mandatory rules of the country you live in, and you may bring proceedings there.

We may update these terms. The version that applies to your order is the one published when you placed it, so a change never applies retroactively.